Don’t just survive…


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Supporting retailers, manufacturers and hospitality businesses to build a better future.

The future is here; is your small business ready?
It’s time to get focused and take your business to the next level.

Do you work on your business or just in it?

Many small businesses start with a passion. But soon, it gets lost in the sea of daily challenges and opportunities. You spend so much time working in your business, there’s never any time to work on it. And eventually, you lose sight of your vision.

Add in the challenges of managing changing customer expectations, new technology and up-and-coming competitors and it can feel like an uphill battle.

It takes more than passion to be successful in this environment. We’ve developed THRIVE to empower business owners with a growth mindset that enables you to quickly test which ideas are worth pursuing, embrace new solutions and adapt to change.

Delivered 100% Online

We combine virtual workshops, industry expert panels and personalised mentoring with a convenient self-service learning platform and package it all into a comprehensive 12-week program that suits busy schedules and a variety of learning styles.

Tailored to your business

From digital marketing, e-commerce, pop-up experiences, financials and supply chains, we zero in on the topics that matter to growing businesses, with the support of subject-matter experts, technology partners and mentors.

No Fees to Participate

By working with government and corporate partners, we can offer the THRIVE program for FREE to participants, enabling even more small businesses, including those in rural and remote regions to benefit. That’s right! No fees or equity required.

Community You Can Count On

THRIVE supports business owners in building strong, organic communities, with relationships that extend far beyond the program delivery. Our alumni network is constantly growing, making each program even more impactful than the last!

Growing Stronger Every Day…Together


Business owners in our growing alumni network


Of participants were satisfied with the program.


Say the program exceeded their expectations.


Reported stronger networks as a result of participating.

It's an amazing group of participants sharing ideas, learning from each other and helping each other’s business grow.

Justin Marmont, Shirt Bar, Barangaroo City of Sydney Retail Innovation Program Participant

City of Sydney Retail Innovation Program Alumni

Food & Beverage

Brooklyn Boy Bagels

Voted as ‘The Best Bagels in Australia’ by Vogue, Brooklyn Boy Bagels knows what it takes to succeed. For seven years, owner Michael Shafran has served up artisan bagels using the same techniques that have made New York City the bagel capital of the world.

Read Michael's Story

City of Sydney Retail Innovation Program Alumni

Health Services


BOSIC is a sports injury clinic specialising in physiotherapy, podiatry, orthopaedic and exercise physiology. Operating from a brand new, purpose-built space in Sydney’s Barangaroo district, BOSIC offers a holistic approach to musculoskeletal, orthopaedic, spinal and sports rehabilitation.

Read Their Story

City of Sydney Retail Innovation Program Alumni

Vegan Products

The Cruelty Free Shop

Jessica Bailey, owner and founder of The Cruelty Free Shop has a simple mission: “to show that you don’t have to compromise or go without if you want to reduce your reliance on meat and dairy.”

Read her story

This program has given me so much insight into customer data and how to utilise it to increase sales, target the right audience and pitch it to the right people.

Illa Kim, Soul DiningCity of Sydney Retail Innovation Program

It’s difficult to imagine a more supportive experience for a small business operator, whether fledgling or many years in. It feels like we are in expert hands and that the support network extends far beyond the cohort.

Lisa Green, Green GoodsCity of Sydney Retail Innovation Program

It’s focussed my attention on how businesses won't be the same after COVID-19 and how this pause in trading is an opportunity to make radical changes to my business.

Bjorn Godwin, Knox St Bar City of Sydney Retail Innovation Program

The feedback from industry experts and coaches has given me new perspectives which I would never have come to if I had continued living and working in my own little bubble.

Fairina Cheng, Fairina Cheng Jewellery City of Sydney Retail Innovation Program

[The program was] the main factor in getting us through COVID-19 and moving the business forward. We have been able to develop new strategies for our brand, work together with other businesses and grow our product portfolio based on the advise and feedback within the group.

Sina Klug, Nutie Donuts City of Sydney Retail Innovation Program

I have gotten so much from this program. The biggest thing has been the permission to step back from the business, which has historically been really hard for me with all of the staff and other things that I have to juggle.

Zoltan Csaki, Citizen WolfCity of Sydney Retail Innovation Program